Hordle CE (VA) Primary School & Nursery Parent Portal

Christmas Lunch Payments

If you have opted for a cooked Christmas lunch on Wednesday 17th December, please can we kindly ask that you make payment if you have not done so already.

This will need to be paid via your child's Scopay account and can be found under 'products' in the bottom right corner.

Please note, this is applicable for those families who have opted for a cooked lunch, not packed lunch.

Christmas lunch slots have been emailed out to families today.

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Dinners, Breakfast Club and Den Debt

Dinners, Breakfast Club and After School Club must be paid for in advance. If persistent debt runs up and/or balances are not cleared, we may have no option but to refuse provision of meals or wrap-around care.

Thank you for your support with this matter.

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Paying via Scopay

Please follow these simple steps to make payment via your Scopay account:

♦ Open the Scopay App

♦ For families with multiple children in the nursery/school, please ensure you have the correct child selected at the top

♦ Enter payment amount under the relevant category e.g. Breakfast Club or After School Club and click ‘add to basket’

♦ Click on the basket icon at the top of the page

♦ Double check you have entered the correct amount and for the correct child and if happy, please click ‘checkout’

♦ Click ‘pay now’

♦ This will redirect you to the Hampshire County Council website where you can checkout as you normally would when online shopping

Paying via Tax Free Childcare (Breakfast and After School Club Only)

We also welcome families to make payments via Tax Free Childcare (TFC). If you are eligible, you will be provided with a unique Tax Free Childcare reference number. Please email your unique reference number to theden@hordleprimary.co.uk with the subject title “TFC reference”. This must be provided to us before you make any payments.

Please note, payments to us via the TFC scheme can take 5-10 working days to clear and to reach us so we kindly ask that payments are made in readiness for your session taking place.

Paying via Childcare Vouchers

Should you be in receipt of childcare vouchers, please confirm your Childcare voucher company to us in writing to theden@hordleprimary.co.uk and we will advise next steps.

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Making a Breakfast Club or After School Club booking

All sessions are to be booked via your child's Scopay account.

If you are trying to book for a session within a 24 hour period prior to the booking date, you will need to email theden@hordleprimary.co.uk or call the school office on 01425 611657 as the registers are locked by this time.

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Cancelling a Breakfast Club or After School Club booking

All sessions are to be cancelled via your Scopay account at your soonest convenience. If you cannot cancel via the app, please email theden@hordleprimary.co.uk and call the school office on 01425 611657.

Please note, for any bookings cancelled within a 24 hour period prior to the booking date, you will still be charged for the session.

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If your child is not attending Breakfast Club of After School Club

We understand that changes happen so we kindly ask that if your child is booked to attend Breakfast Club and/or After School Club but is not attending for any reason, please can we ask parents to either call the school office, email admin.office@hordle.hants.sch.uk or inform reception at pick up. Thank you for supporting this important safeguarding matter.

What to do if your child is absent

Please can we remind parents/guardians of our schools absence procedures should your child be unwell:

♦ Contact us as soon as possible (and before 9.30am at the latest) on the first day of absence; telephone (via the schools absence line), email or visit the school office
♦ Advise us on the nature of your child’s absence. Please note that in the event of sickness and/or diarrhoea, the exclusion period is 48 hours since the last bout of illness
♦ Update the school daily on subsequent days absence unless advised otherwise.

If your child is absent and we have not heard from you by 9.30am at the latest, we will telephone you and any other contacts that have been provided to us to confirm your child’s whereabouts. This is because we have a safeguarding duty to ensure your child’s safety as well as their regular school attendance. A child not attending school is considered a safeguarding matter. This is why information about the cause of any absence is always required.

Please note, if no reason for absence is received before 12pm, it is a safeguarding requirement for us to visit the family home to ascertain your child’s wellbeing.

Please find guidance on exclusion periods for common illnesses HERE.

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Medical/Dentist/Optician Appointments

Please be advised that moving forwards, due to safeguarding reasons, we now request proof of all medical (doctors/hospital), dental and opticians appointment, confirming appointment time and location. We will also be required to see evidence of appointments should you be taking your child out of school to attend an appointment for a sibling or parent.

Thank you for your understanding.

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What to do if my child is late

If you think your child will be arriving late at school please can we remind parents/guardians of our school late arrival procedures:

♦ Contact us as soon as possible (and before 9.30am at the latest); telephone (via the schools absence line), email or visit the school office
♦ Advise us on the nature of your child’s late arrival and a choice of lunch for the day, please note lunch orders have to be placed by 9:30am for the kitchen to have enough preparation time
♦ Sign in at the front office at the time of arrival (registers in the classrooms are closed after 9am)

Parents are unable to escort their child to the classroom if they arrive once the gates are closed.

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Holiday in Term Time?

Parents are strongly advised by the Government and Local Authority to avoid taking children out of school in term time because of the disruption it causes to their education.

We ask that if parents/guardians need to take children out of school, to please notify the school of all planned absences by completing an absence request form. Whilst your request may not be authorised, it will mean that we know not to worry about your child's welfare and they will not be treated as a missing child.

Please note, if your child has unauthorised absences for 10 sessions (1 day is 2 sessions) or more in a 100 session period, you will be liable to a fixed penalty notice and a fine.

More information can be found here on the Gov website.

If you have any queries, please speak to the school office.