Parent Reminder - Arbor Updates
Arbor parent information
Thank you for your patience and support during our transition from Scopay to Arbor. As with all system changes, there are some things that don’t work quite in the same way and are taking a bit of getting used to but we are in the process of ironing out the niggles!
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Important things to note
App/Website version
We have been advised by our IT provider that the web version of Arbor is much better than the App (as was the case with Scopay) so we would really encourage parents to use this version. Arbor are investing a lot of funds in a new App as they recognise this is a really useful tool for families and schools and hope to have this launched in early 2027 but for now we recommend using the web version of the parent portal
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Meals
We do need 100% sign up for lunches (including selecting a packed lunch from home) each day by 8am so please do take some time over the weekend to select meal choices with your child for the week ahead. If you prefer, you can sign up for all meals up to October half term and the children are very used to this menu as it has been in place since April so they usually know their favourites!
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The Den Breakfast and After School Club
Unfortunately, once a session has been booked and confirmed, it cannot be cancelled or amended to a different time. If you need to make any changes please email theden@hordleprimary.co.uk and we will cancel the sessions not required so that you can rebook
Please check balances and make payments on a regular basis to ensure accounts do not build up debt. Sessions should be paid for in advance. Late collection charges will continue to apply for late pick ups and will be added to your child's Arbor account
If you wish to check the timing of the sessions you have booked, you can visit the calendar view on the parent portal and this will show you the time (scroll through the days).
If you have any additional questions please do not hesitate to contact the office team adminoffice@hordle.hants.sch.uk.ordle.hants.sch.uk
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Updating Parent/Emergency Contact Details
Please ensure all contact details are correct on your child's Arbor profile. It is essential that we have up to date contact details for parents/guardians and any emergency contacts listed on your child’s pupil file. This is our safeguarding duty.
If you change contact details or move house please update your details via the Arbor App. We require proof of address for any change of address records.
Please note, if you have more than one child attending Hordle Primary School and Nursery, any changes made to one profile will not automatically apply to any siblings and so you will need to ensure you update both profiles accordingly.
Thank you for your support in ensuring our records are kept up to date.
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Medical, Dietary and Other Important Updates
For any further updates needed for children's profiles, e.g. medical or dietary, please email adminoffice@hordle.hants.sch.uk who will be more than happy to help.
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Thank you for your consideration of this in the coming weeks as we head towards the end of the school year.
COMING SOON! Reading Challenge Update
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